Patient Concerns

You have the right to present concerns pertaining to patient care and safety at all Health Care System locations including Outpatient Clinics. These concerns should be directed to the Manager of the Service or Department that is providing such care. If you are unsure of whom to contact, any employee can direct you to the appropriate supervisor. Should it appear that your concern is irresolvable at this level, you may contact the Patient Advocate located on the Contact Us page or  by calling  (928) 776-6008.

Any individual with a concern about patient/resident care and safety in the hospital should contact the hospital management. If your concern cannot be resolved through the facility, you may contact VA Healthcare - VISN 18 in writing at:

Network Office VISN 18 (10N18),
6950 E. Williams Field Rd.,
Mesa, AZ 85212.

If at any time you feel that hospital management has not addressed or resolved the concern, you may contact the Joint Commission at the following address:

Joint Commission
Office of Quality Monitoring
One Renaissance Boulevard
Oakbrook Terrace, IL 60181

Or by calling (800) 994-6610 or on line at http://www.jointcommission.org

The Joint Commission standards deal with organizational quality of care issues and the safety of the environment in which care is provided.