Telicare

Telicare is a 24 hour telephone healthcare service for veterans that provides a link between the veteran and the Northern Arizona VA Health Care System. 

 

Local Phone 776-6197

Toll Free 1-(877) 225-8262

 

Hours of Operation:

Calls are answered locally 8:00am – 4:00pm Monday – Friday (except Federal Holidays) and include:

• Advice about medical conditions and symptoms
• Help contacting your primary care team
• Advice about refilling and renewing medications
• Health education
• Enrollment for health education classes
• Checking on your appointments
• Scheduling appointments
• Help getting medical care before your next appointment
• The results of lab, x-ray and other tests
• Any other questions about VA health programs
  
  AFTER HOUR calls are for EMERGENT medical advice only

Scheduling Appointments

Telicare is your gateway to scheduling, canceling or changing your appointments.

Hours of Operation for assistance with appointments is 8:00am to 4:00pm, Monday – Friday (closed Saturday, Sunday and Federal Holidays)

Local Phone 776-6197

Toll Free 1-(877) 225-8262

Patient Advocate

The Patient Advocate Program was developed to promote patient rights by providing patients and their families with assistance in an increasingly complex and technical healthcare system.  The advocates serve as a liaison between the patient and the VA.  Patient Rights and the Patient Advocate Program are strongly supported in this Health Care System. 

Hours of Operation:  8:00am to 4:30pm, Monday - Friday (closed Saturday, Sunday and Federal Holidays)

Point of Contact:  Barbara Echeverria
Building 117, Room 1B-106
Local Phone (928) 776-6008
Toll Free 1(800) 949-1005 extension 6008