United States Department of Veterans Affairs

Northern Arizona VA Health Care System

Contact Us

Bob Stump VA Medical Center

Local Phone: (928) 445-4860
Toll Free: 1-800-949-1005

FAX (928) 776-6076

American Indian Services Coordinator

Local Phone: (928) 776-6079
Toll Free: 1-800-949-1005, ext. 6079

Anthem Clinic

Local Phone: (623) 551-6092
Toll Free: 1-800-949-1005, ext. 7200

Appointments and Scheduling

Local Phone: (928) 776-6197
Toll Free: 1-800-581-8387

For more information, please visit our Appointments page.

Billing and Collections

To speak with someone in our billing section, call the Medical Center at (928) 445-4860, ext. 5423, or Toll Free: 1-800-949-1005, ext. 5423, or visit our Billing and Insurance page.  For more information, visit the Copays and Charges website.

Caregiver Support Coordinator

Suzanne Ball, RN
Prescott Local Phone: (928) 445-4860, ext 5465
Toll Free: 1-800-949-1005, ext 5465

Compensation and Pension Supervisor

Julie Stoneroad Vedda                                                                                      Phone (928) 445-4860 Ext 6893 

Contact the VA - Inquiry Routing and Information System (IRIS)

VA has established an inquiry routing and information system which provides answers to frequently-asked questions. You may also use this system to submit a comment, question, or concern.

Cottonwood Clinic

Local Phone: (928) 649-1523
Toll Free: 1-800-949-1005, ext. 7331

Health Care Benefits

Local Phone: (928) 445-4860, ext. 6224
Toll Free: 1-800-949-1005, ext. 6224

For more information, visit our Eligibility page or the VA Health Care Benefits Center web site.

Fee Basis

Local Phone: (928) 445-4860, ext. 6030
Toll Free: 1-800-949-1005, ext. 6030

Flagstaff Clinic

Local Phoone:  (928) 226-1056                                                                       Toll Free:  1-800-949-1005, ext. 7820  

Healthcare for Homeless Veterans Program Coordinator

Local Phone: (928)445-4860, ext. 6380
Toll Free: 1-800-949-1005, ext. 6380

Homeless Veteran Coordinator

Ed Shier
Phone (928) 025-6180

Human Resources

Denise Naumetz
Local Phone: (928) 776-6015
Toll Free: 1-800-949-1005, ext. 6015

For more information, visit our Careers page.

Kingman Clinic

Local Phone: (928) 692-0080
Toll Free: 1-800-949-1005, ext. 6830

Lake Havasu City Clinic

Local Phone: (928) 680-0090
Toll Free: 1-800-949-1005, ext. 7300

Military Sexual Trauma Coordinator

Sharon Johnson

Local Phone: (928) 445-4860, ext. 6456
Toll Free: 1-800-949-1005, ext. 6456

My HealtheVet Coordinator

Susan Gladstein

Local Phone: (928) 445-4860, ext. 6859 or (928) 612-3101                                 Toll Free: 1-800-949-1005, ext. 6859

News Media

Members of the news media should contact our Public Affairs Office at (928) 776-6013 or 1-800-949-1005, ext. 6013 . For urgent matters or after hours call (928) 499-7760.  For more information, visit our News Room.

Operation Enduring Freedom / Operation Iraqi Freedom / Operation New Dawn (OEF/OIF/OND) Program

Team Member Contact Information:

  • Program Manager
    Markham Breen and Jennifer Dobberstein

       Local Phone: (928) 445-4860, ext. 6308
       Toll Free: 1-800-949-1005, ext. 6308

  • Eligibility and Enrollment
    Local Phone: (928) 445-4860, ext. 6224
    Toll Free: 1-800-949-1005, ext 6224

  • Administrative Contact 
    Local Phone: (928) 445-4860, ext. 7516
    Toll Free: 1-800-949-1005, ext 7516

The OEF/OIF/OND Program Manager is located in Building 107, Room 112.

Patient Advocate

Barbara Echeverria
Building 117, Room 1B-106
Local Phone: (928) 776-6008
Toll Free: 1-800-949-1005, ext. 6008
Fax: (928) 717-7495

Hours of Operation:  8:00 a.m. to 4:30 p.m., Monday - Friday (closed Saturday, Sunday and Federal Holidays)

For more information, please visit our Patient Concerns page.

Pharmacy

  • Pharmacy
    Local Phone: (928) 445-4860, ext. 2143
    Toll Free: 1-800-949-1005, ext. 2143
  • Refill Line
    Local Phone: (928) 717-7470
    Toll Free: 1-800-949-1005, ext. 7470
  • Online refills and medication information via MyHealtheVet 

For more information, visit our Pharmacy page.

VA Police

Local Phone: (928) 776-6019
Toll Free: 1-800-949-1005, ext. 6019

Former Prisoners of War (FPOW) Advocate

Kevin Draper
Phone: (928) 445-4860, ext. 6549

Privacy Officer

To speak with our privacy officer, call the Medical Center at (928) 776-6088.

Release of Information

If you need to get information from your medical records, please contact our Release of Information Office at (928) 445-4860, ext.7510, or 1-800-949-1005, ext.7510 . The Release of Information Office is located in Building 155, Room A-103.  For more information, please visit Release of Information.

Suicide Prevention Coordinator

Cheryl Phelan
Phone (928) 499-9584 

Veterans Justice Outreach Coordinator

George Lawson
Phone (928) 445-4860 Ext 5279

Veterans Crisis Line

YOU ARE NOT ALONE - Call 24 hours/day, 7 days/week                                        1-800-273-TALK (8255)

Telicare

For Veterans in need of medical advice or assistance with appointments calls are answered locally 8:00 a.m. to 4:00 p.m., Monday - Friday (except Federal Holidays). For more information visit Telicare.

EMERGENT medical advice is available after hours

Local Phone: (928) 776-6197
Toll Free: 1-800-581-8387

Women Veterans Program Manager

Susan Johnson-Molina

Local Phone: (928) 445-4860, ext. 6688
Toll Free: 1-800-949-1005, ext. 6688


Northern Arizona VA Health Care System - Bob Stump VA Medical Center

Northern Arizona
VA Health Care System
500 Hwy 89N
Prescott, AZ 86313
Local Phone: 928-445-4860
Toll Free: 1-800-949-1005
Main Fax: (928) 776-6076


Photo of Patient Advocate 

Patient Advocate

Ms. Barbara Echeverria

Contact the Patient Advocate


Outpatient Clinics

   Anthem, Arizona 
   Flagstaff Arizona 
   Cottonwood, Arizona 
   Kingman, Arizona 
   Lake Havasu, Arizona 

Special Programs

Related Links

   Facility Map 
   Make an Appointment 
   Contact a Patient Advocate