Northern Arizona VA Health Care System
VA knows your focus as a Family Caregiver is taking care of the Veteran you love. It can be an incredibly demanding job, and we want you to know you don't have to do it alone. Learn more about the support and services VA offers Family Caregivers by reading the descriptions below and following the links.
You may know that VA provides benefits and services for Veterans, but did you know that VA also has a number of services designed specifically to support you in your role as a Family Caregiver? VA values your commitment as a partner in our pledge to care for those who have "borne the battle," and we have several support and service options designed with you in mind. The programs are available both in and out of your home to help you care for the Veteran you love and for yourself.
Asking for help isn't always easy – especially if you're not exactly sure what kind of support would be the best fit for your needs. Learn more about how VA's trained professionals can help you find the services and support that are right for you and the Veteran you care for.
Caregiver Support Line
Monday through Friday 8:00 am – 11:00 pm ET
Saturday 10:30 am – 6:00 pm ET
Whether you're in need of immediate assistance or have questions about what services you may be eligible for, the caring licensed professionals who answer the support line can:
• Tell you about the assistance available from VA.
• Help you access services.
• Connect you with the Caregiver Support Coordinator at a VA Medical Center near you.
• Just listen, if that's what you need right now.
If you're just getting started with VA, calling the Caregiver Support Line is a great first step to take to learn more about the support that's available to you.
NAVAHCS Caregiver Support Coordinator
Suzanne Ball, Caregiver Support Coordinator
Suzanne Ball is a licensed professional who can support you by matching you with services for which you are eligible, and providing you with valuable information about resources that can help you stay smart, strong and organized as you care for the Veteran you love.
Below are descriptions of various services available to Family Caregivers of Veterans. If you'd like additional information or are interested in signing up for any of the services listed below, contact VA's Caregiver Support Line or your local Caregiver Support Coordinator for assistance (see above).
Home-Based Primary Care
Home-Based Primary Care (HBPC) is a program designed to deliver routine health care services to your home when the Veteran you care for has medical issues that make it challenging for him or her to travel. Home-Based Primary Care is staffed with medical professionals who will come to your home. Some of their services are primary care and nursing, managing medication, and helping plan and put together nutritious and tasty meals. Home-Based Primary Care can also include physical rehabilitation, mental health care for your Veteran, social work and referrals to VA and community services. This program can help ease the worry and stress of having to bring a Veteran to and from a VA medical center for routine medical appointments.
We know how difficult or challenging it can be to get the Veteran you care for to a VA medical center for assistance. The Home Telehealth program is designed to give you ready access to a care coordinator by using technology (e.g., telephone, computers) in your home. The Home Telehealth program enhances and extends care management to you, the Family Caregiver. The program is typically offered to individuals who live at a distance from a VA Medical Center. Home Telehealth services can also include education and training or online and telephone support groups. Please contact your Caregiver Support Coordinator to discuss which telehealth programs are available at your VA.
As a Family Caregiver, it can be hard to find time for a much-needed break from your daily routine and care responsibilities so that you have some time for yourself. Respite is time for relaxing and renewing your own energy, and respite care can provide you with the time to do that. If a Veteran requires a Caregiver, you are eligible to receive up to 30 days of respite care per year. The care can be offered in a variety of settings including at your home or through temporary placement of a Veteran at a VA Community Living Center, a VA-contracted Community Residential Care Facility, or an Adult Day Health Care Center. Respite care may also be provided in response to a Family Caregiver's unexpected hospitalization, a need to go out of town, or a family emergency. Staying strong for your Veteran means staying strong yourself. By taking an opportunity to be refreshed through respite care, you may be amazed at how your fresh outlook will help you and your Veteran.
VA offers a number of services that can provide you with the support that's right for you. Whether you and the Veteran you care for could use some help at home or you just need someone to listen, we're here to support you. Follow the link to learn more about the variety of services available to Family Caregivers.
If you are the Family Caregiver of a Veteran who was injured post-9/11, you may be eligible for additional services through VA, including a stipend, comprehensive training and medical coverage through VA if you are not already covered by a plan. Follow the link to learn more about the services and to see if you are currently eligible.
Have questions about VA Caregiver Support Services? Contact VA's Caregiver Support Line (1-855-260-3274) or your local Caregiver Support Coordinator for assistance.