Northern Arizona VA Health Care System
Visiting Hours and Policies
Our normal administrative working hours are Monday through Friday, 8:00 a.m.- 4:30 p.m., closed Saturday, Sunday, and Federal holidays. Emergency services are available 24 hours a day, seven days a week at our main facility Emergency Department.
The Hospital has open visiting hours unless medically contraindicated; however, guests are encouraged to visit between the hours of 9:00 AM -8:30 PM daily to allow for the rest and care needs of our patients.
Immediate family members may visit at any time; visits will normally be limited to two people for 10 minutes or less.
Community Living Center (CLC)
CLC has open visiting hours unless medically contraindicated; however, guests are encouraged to visit between the hours of 8:00 AM -8:00 PM daily to allow for the rest and care needs of our residents. Guests of hospice patients may visit at any time. All CLC visitors between 8:00 PM and 7:00 AM will need to enter and exit through the Emergency Department.
- 8:00 a.m. to 8:00 p.m. daily
Children Under 12 Years of Age
Children under 12 must be directly supervised by an adult at all times.
VA General Visitation Policy
The medical center respects the patient's right to make decisions about his or her care, treatment and services, and to involve the patient's family in care, treatment, and services decisions to the extent permitted by the patient or surrogate decision-maker. "Family" is defined as a group of two or more persons united by blood, or adoptive, martial, domestic partnership, or other legal ties. The family may also be a person or persons not legally related to the individual (such as significant other, friend or caregiver) whom the individual considers to be family. A family member may be the surrogate decision-maker, as defined in VHA Handbook 1004.02, if authorized to make care decisions for the individual, should he or she lose decision-making capacity or choose to delegate decision making to another. The medical center allows a family member, friend or other individual to be present with the patient for emotional support during the course of stay. The medical center allows for the presence of a support individual of the patient's choice, unless the individual's presence infringes on other's rights or safety, or is medically or therapeutically contraindicated. The individual may or may not be the patient's surrogate decision-maker or legally authorized representative. The hospital prohibits discrimination based on age, race, ethnicity, religion, culture, language, physical or mental disability, socioeconomic status, sex, sexual orientation, and gender identity or expression.