Patient Concerns - Northern Arizona VA Health Care System
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Northern Arizona VA Health Care System


Patient Concerns

You have the right to present concerns pertaining to patient care and safety at all Health Care System locations including Outpatient Clinics. These concerns should be directed to the Manager of the Service or Department that is providing the care. If you are unsure of who to contact, any employee can direct you to the appropriate supervisor. Should it appear that your concern is irresolvable at this level, you may contact the Patient Advocate located on the Contact Us page, or by calling (928) 776-6008.


NAVAHCS, along with VISN 18 supports the federal laws that make it illegal to discriminate against a person for any reason, including for reasons of age, race, ethnicity, religion, culture, language, phisical or mental disability, socioeconomic status, sex, sexual orientation, or gender identiy or expression.

If you have any questions or feel that you have been discriminated regarding your medical treatment, please contact the EEO Manager: 

Michael E. Markgraf, BSEd,COI
Office: (928) 776-6146

Any individual with a concern about patient/resident care and safety in the hospital should contact the hospital management. If your concern cannot be resolved through the facility, you may contact VA Healthcare - VISN 18 in writing at:

Network Office VISN 18 (10N18)
335 E. Germann Rd. Ste 201
Gilbert, AZ 85297