Patient Advocate - Northern Arizona VA Health Care System
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Northern Arizona VA Health Care System


Patient Advocate

Patients deserve to be heard and responded to. When they have care dilemmas, problems and concerns, they should be handled promptly and effectively. Such instances should always be viewed as opportunities to make system improvements, which will avoid future problems or provide better service. Staff will assist patients, families and visitors by trying to resolve minor concerns. Those that cannot be resolved, or that are delicate in nature, or involve more than one Service, should be directed to the Patient Representative.  Patient Representatives act as the agent of the Director and are specifically charged with dealing with concerns that cannot be resolved and identifying system issues that need further attention in accordance with VAMC policy on Patient Advocacy.

Point of Contact

  • Nissa Winstead
    Patient Advocate
  • Eunice Tomala
    Patient Advocate

Contact Info


  • Building 117
    1B-106 - Nissa
    1B-160 - Eunice

Contact Number(s)

  • 928-776-6008

Hours of Operation

  • M, T, Th, F 8:45a-11:00a 12:00p-3:30p
    W 9:45a-11:00a 12:00p -3:00p