Northern Arizona VA Health Care System
Returning Service Members
Transition and Care Management (TCM) Program
Care Management Provided:
- Clinical support as newly returning combat Veterans travel through assessment and mutually agreed upon care plans with the overall goal of assisting the Veteran achieve and maintain his or highest level of functioning possible.
- Training and consultation to medical center staff with regard to the unique needs of OEF/OIF/OND combat Veterans, as well as resources available to this population.
- Conduct and support outreach activities, often collaborating with other medical center programs, as well as community agencies, in support of returning combat Veterans.
Transitional Care Management (TCM) formerly known as OEF/OIF/OND
- Colleen Ward TCM Program Manager
(928) 445-4860 ext. 4849
- Robert “Bobby” Fields TCM Case Manager
(928) 445-4860 ext. 4851
Special Eligibility and Coordination of Care for Combat Veterans Serving in Combat Theater After 11/11/1998- Returning Servicemembers (OEF/OIF/OND)
The Post-9/11 Transition and Care Management Program offers transitional assistance, case management and outreach services to all Veterans who have served after September 11, 2001 in their transition to civilian life. For more information about the various programs available for recent returning service members, log on to the Returning Servicemembers web site.
Veterans who served in a theater of combat operations also have special eligibility for VA health care. Under the "Combat Veteran" authority VA provides cost-free health care services and nursing home care for conditions possibly related to military service and enrollment in Priority Group 6 or higher for 5 years from the date of discharge or release from active duty, unless eligible for enrollment in a higher priority group.
Combat Veterans who enroll with VA under this enhanced Combat Veteran authority will continue to be enrolled even after their enhanced eligibility period ends, although they may be shifted to Priority Group 7 or 8, depending on their income level, and required to make applicable copays. Additionally, for care not related to combat service, copays may be required depending on their financial assessment and other special eligibility factors.
NOTE: The 5-year enrollment period applicable to these Veterans begins on the discharge or separation date of the service member from active duty military service, or in the case of multiple call-ups, the most recent discharge date.