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Northern Arizona VA Health Care System


If you have symptoms of fever, cough, and shortness of breath, call us at the Nurse Advice Line at 1-877-252-4866 before visiting us. For other concerns, you may be able to access VA care from home by phone or using VA virtual care options. More Details


For VA-specific information: Read our coronavirus FAQs and public health response, or use our coronavirus chatbot.

Prepare for a visit: Everyone entering our facilities is screened, and visitors are limited. Face coverings are mandatory. Please contact us first before going to any of our locations. For some needs, you may be able to get care at home by phone or video.

For the latest coronavirus information: Visit the CDC website.

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Beneficiary Travel

Beneficiary Travel

New Information about Beneficiary Travel

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NAVAHCS Facility Update

Northern Arizona VA Health Care System (NAVAHCS) continues to focus on protecting our Veterans and staff as VA responds to COVID-19. NAVAHCS had developed a plan to slowly increase scheduling of face-to-face appointments as clinically indicated by our providers. We will continue to utilize virtual options of care such as: VA Video Connect (VVC) and telephone appointments. 

It is now Flu Season and we have information about our Flu Clinic and Pharmacies in the community where Veterans can receive their Flu Vaccine. 

  • Flu Clinic: NAVAHCS Drive-Thru Flu Clinic will open on Monday, September 14 – November 20. The clinic is located in Parking Lot V, across from the screening/check-in area. Hours are as follows: Monday – Friday (except Federal Holidays) from 9 a.m. – 3:30 p.m. Veterans will not be asked the screening questions if they are only receiving their flu vaccine. Veterans who want to receive their flu vaccine in the community can click the link below to find a pharmacy in their area: In Network Pharmacy and Urgent Care finder for flu shots
  • Facility Access:  Access to the Medical Center is still limited to Veterans who are receiving care and one caregiver. NO VISITORS and no one under the age of 18 will be permitted. Veterans must wear a mask while at the Medical Center.
  • Screening procedures:  NAVAHCS staff will continue asking screening questions to everyone who enters the Medical Center. Screening criteria may change as information about COVID-19 evolves.

As we expand services, appointments will be clinically evaluated to determine the best way to provide the care needed. The care team will partner with you to make this decision, considering your individual clinical needs. You and your team will discuss your treatment options and overall health status while COVID-19 safety restrictions exist. If you need to contact your team for non-emergent issues, please do so through the MyHealtheVet online patient portal Secure Messaging. If you have not registered for MyHealtheVet, you can do so through the link and if you need assistance signing up, please call our MyHealtheVet Coordinator at 928-830-7644.

  • Transportation Services: The DAV transportation services are still cancelled and the Veterans Transportation Service (VTS) is limited to essential appointments only.
  • Appointments: We understand Veterans may not want to cancel their appointments and we are continuing to offer virtual care options. NAVAHCS staff are contacting Veterans who have upcoming appointments to coordinate VVC, Clinical Video Teleconferencing (CVT) and telephone appointments.
  • Access: The Veterans Canteen Service (VCS) kitchen and store are open, however, the dining area is closed. The Whipple Museum, Library and Veteran Service Organization Offices are still closed.
  • Beneficiary Travel: VHA has created a new way to process travel claims for Veterans. Go to and create your profile. Travel claims will be processed through this link in a more efficient matter for Veterans and VA staff.
  • Virtual Veteran Town Halls: NAVAHCS held three Virtual Veteran Town Halls to share information with our Veterans about our “Moving Forward” Plan and expanding our face-to-face appointments. We had good attendance and received a lot of good questions at the meetings. Thank you to everyone who participated. We hope to have more Virtual Veteran Town Hall events in the future.
  • POW/MIA Recognition: September 18 is POW/MIA Recognition Day. We will not host our usual POW/MIA Recognition Ceremony this year due to COVID-19, however, we will still recognize our FPOWs in a private forum.
  • Horse Parade: The Long Riders will participate in their Annual Horse Parade this year on Saturday, October 3rd. The parade will come through the VA for a brief presentation. Unfortunately, we will not be able to invite people to the presentation due to COVID-19, but we will be able to show the presentation LIVE on our NAVAHCS Facebook page. The Horse Parade will be in Downtown Prescott at 2 p.m. on October 3rd where the festivities will begin, and everyone is invited to join.
  • Resources: Click here to view Informational Resources for you and your family.


Thank you for your understanding and patience during this time!

For more information on what VA is doing to protect and care for Veterans, their families, health care providers, and staff during the COVID-19 pandemic, please visit our public health website HERE.

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Northern Arizona VA Health Care System

500 Hwy 89N
Prescott, AZ 86313
928-445-4860 | 800-949-1005 Directions

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