Returning Service Members - Northern Arizona VA Health Care System
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Northern Arizona VA Health Care System


Returning Service Members

We would like to welcome you to the Northern Arizona Healthcare System (NAVAHCS). Please know we are grateful for your service and sacrifice to this country. It is our commitment and privilege to assist you and your family as your transition from Active Duty to Veteran status. If you or someone you know is a recently separated Post 9/11 Veteran please view the below information to learn more about available services and benefits.

Post 9/11 Military to VA (M2VA) Program formerly known as Transition and Care Management

The goal of the M2VA Program is to fully support the unique needs of transitioning Post 9/11 Veterans. We provide transitional assistance, case management, and outreach services for those Veterans who recently separated from the military or a new to VHA care. 

M2VA Services Provided:

-Case Management screening for transitioning Veterans registering with NAVAHCS for the first time.

-Formalized transitional case management to assist Veterans reach identified goals.

-Assistance navigating the VA Healthcare System.

-Education for Veterans and their families on VA benefits, VA Healthcare services, and additional resources.

-Support in readjusting to civilian life. 

For additional information on available services please contact the M2VA Program at the contact information listed below:

  • Robert “Bobby” Fields TCM Case Manager

(928) 445-4860 ext. 4851

 Additional Resources TCM FAQs

Doubt Video

Doubts Video

Special Eligibility and Coordination of Care for Combat Veterans Serving in Combat Theater After 11/11/1998- Returning Servicemembers (OEF/OIF/OND):

The Post-9/11 Transition and Care Management Program offers transitional assistance, case management and outreach services to all Veterans who have served after September 11, 2001 in their transition to civilian life. For more information about the various programs available for recent returning service members, log on to the Returning Servicemembers web site.

Veterans who served in a theater of combat operations also have special eligibility for VA health care. Under the "Combat Veteran" authority VA provides cost-free health care services and nursing home care for conditions possibly related to military service and enrollment in Priority Group 6 or higher for 5 years from the date of discharge or release from active duty, unless eligible for enrollment in a higher priority group.

Combat Veterans who enroll with VA under this enhanced Combat Veteran authority will continue to be enrolled even after their enhanced eligibility period ends, although they may be shifted to Priority Group 7 or 8, depending on their income level, and required to make applicable copays. Additionally, for care not related to combat service, copays may be required depending on their financial assessment and other special eligibility factors.

NOTE: The 5-year enrollment period applicable to these Veterans begins on the discharge or separation date of the service member from active duty military service, or in the case of multiple call-ups, the most recent discharge date.

Contact Info


  • Building 155
    Room 236

Contact Number(s)

  • 928-445-4860 Ext. 4849
  • 928-445-4860 Ext. 4851

Hours of Operation

  • M-F 8:00-4:30p