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Northern Arizona VA Health Care System


Homeless Veterans

The local Homeless Program Coordinator helps homeless Veterans and those at risk of becoming homeless. There are many reasons Veterans can become homeless, including poverty, lack of support from family or friends, substance use, or mental health challenges that may develop or worsen as a result of trauma they experienced while serving.

Homeless Veterans Coordinator
Ed Shier, the Homeless Veterans Coordinator, conducts outreach, case management and provides referrals to benefits counselors. He connects the Veteran to health care, housing assistance and the services available to support the Veteran to get back on his/her feet. He can be contacted at (928) 445-4860 ext. 5303. 

Veterans in need of assistance after hours when the Homeless Coordinator is unavailable should contact the National Call Center for Homeless Veterans (877-4AID-VET, or 877-424-3838), a toll-free hotline available 24 hours a day, seven days a week.

Health Care for Homeless Veterans
HUD-VASH Program: The HUD-VASH Program is set up to provide housing to Veterans and their dependents.  It is a partnership between HUD and the VA.  Veterans may qualify who are homeless and meet income eligibility.  If approved, a Veteran pays one third of their income towards rent in a Section 8 rental unit with HUD paying the remainder of the rent.  A Veteran agrees to participate in case management services provided through the VA.  There are currently 70 vouchers in Yavapai County, 66 vouchers in Flagstaff and 91 vouchers in Mojave County.  This is a total of 227 Veterans that may be housed.

HCHV SUD: The Homeless Substance Use Disorder Program provides individual substance use disorder therapy to homeless Veterans.  Group therapy is also offered on Mondays, Wednesdays and Fridays from 9 a.m. - 11 a.m. in Building 151 lower C Room C022.

GPD/US VETS: The Grant and Per Diem (GPD) Program currently has a contract with US VETS that provides 52 Veterans with housing and case management services.  The Veteran may live there for two (2) years.

HCHV Transitional Program: Homeless Veterans who are interested in maintaining contact with the VA and are willing to change their lifestyle, may be referred to a transitional residence for 90 days utilizing a VA contract.  Room and board is provided, along with case management for needed housing and employment services.  The HCHV Transitional staff will work with the transitional residence staff to help the Veteran accomplish his/her housing plan goals.  Rules for referral and placement are reviewed to determine eligibility.  Abstinence from the use of alcohol and/or drugs is required.  HCHV Transitional Housing orientation will include program rules, emergency procedures, safety practices and program expectations.  Room and bed assignments are set per transitional program residential policy.  Currently this program is located in Kingman, AZ and provides transitional housing for five (5) Veterans.

HCHV Social Workers: The HCHV Social Workers are clinically trained mental health providers who interview Veterans to determine what assistance and interventions are most appropriate to meet the Veteran’s unique needs. They connect homeless Veterans with the VA eligibility office.  If the Veteran is eligible, the Social Worker facilitates referrals for physical and mental health evaluations and/or to programs which are the most appropriate for the veteran.  HCHV Social Workers also serve as case managers for homeless Veterans until they are involved with another program or are housed.

HCHV Peer Support Specialists: The HCHV Peer Support Specialists are people living in recovery with substance use disorders and who provide support to Veterans whom can benefit from their lived experiences.  They function as a fully integrated member of the team to provide expertise about the recovery process, symptoms management and the persistence required by Veterans to have a satisfying live.  In addition, HCHV Peer Support Specialists collaborate with case managers, providers, community agencies and organizations to facilitate access to and transition between services.

In addition to the above programs for homeless Veterans, NAVAHCS also provides housing at:

DOMICILIARY: The Domiciliary provides psychosocial rehabilitation services to Veterans.  This may include issues related to mental health, addictions, homelessness and health maintenance.  Veterans are provided housing and treatment services.  The Veteran may live there for four (4) months while participating in treatment services.  This provides housing for 120 Veterans.

If you are a Veteran who has lost your home, VA can help you get back on your feet. Contact VA’s National Call Center for Homeless Veterans at 1-877-4AID-VET (1-877-424-3838) to speak to a trained VA responder. The hotline and online chat are free and neither VA registration nor enrollment in VA healthcare is required to use either service.

When you call or join the online chat:

  • You will be connected to a trained VA responder. 
  • The responder will ask a few questions to assess your needs.
  • If you’re a Veteran, you may be connected with the Homeless Program point of contact at the nearest VA facility.
  • Contact information will be requested so staff may follow up.

VA offers these services, all available via 1-877-4AID-VET, to homeless Veterans and Veterans at risk of homelessness and their families:

Opportunities to return to employment

group in hospital

VA’s Compensated Work Therapy (CWT) is comprised of three unique programs which assist homeless Veterans in returning to competitive employment: Sheltered Workshop, Transitional Work, and Supported Employment. Veterans in CWT are paid at least the federal or state minimum wage, whichever is higher.

The Homeless Veteran Supported Employment Program (HVSEP) provides vocational assistance, job development and placement, and ongoing supports to improve employment outcomes among homeless Veterans and Veterans at-risk of homelessness. Formerly homeless Veterans who have been trained as Vocational Rehabilitation Specialists (VRSs) provide these services.

Safe Housing

The Homeless Providers Grant and Per Diem Program provides grants and per diem payments (as funding is available) to help public and nonprofit organizations establish and operate supportive housing and service centers for homeless Veterans. Learn more about the Grant Per Diem Program

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HUD-VA Supportive Housing (VASH) Program is a joint effort between the Department of Housing and Urban Development and VA. HUD allocated nearly 38,000 "Housing Choice" Section 8 vouchers across the country. These vouchers allow Veterans and their families to live in market rate rental units while VA provides case management services. A housing subsidy is paid to the landlord on behalf of the participating Veteran. The Veteran then pays the difference between the actual rent charged by the landlord and the amount subsidized by the program. Learn more about the HUD-VASH Program.

The Acquired Property Sales for Homeless Providers Program makes all VA foreclosed properties available for sale to homeless provider organizations-at a 20 to 50 percent discount-to shelter homeless Veterans.

The Supportive Services for Veteran Families (SSVF) Program provides grants and technical assistance to community-based, nonprofit organizations to help Veterans and their families stay in their homes. Learn more about the SSVF program.

Health care

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VA’s Health Care for Homeless Veterans (HCHV) Program offers outreach, exams, treatment, referrals, and case management to Veterans who are homeless and dealing with mental health issues, including substance use. At more than 135 HCHV sites, trained, caring VA specialists provide tools and support necessary for Veterans to get their lives on a better track. Call VA’s toll-free hotline or visit the Health Care for Homeless Veterans (HCHV) Program page.

VA’s Homeless Patient Aligned Care Teams (H-PACTs) Program provides a coordinated "medical home" specifically tailored to the needs of homeless Veterans that integrates clinical care with delivery of social services with enhanced access and community coordination. Implementation of this model is expected to address many of the health disparity and equity issues facing this population and result in reduced emergency department use and hospitalizations, improved chronic disease management, improved "housing readiness" with fewer Veterans returning to homelessness once housed. Homeless Patient Aligned Care Teams (H-PACTs) Program

VA’s Homeless Veterans Dental Program provides dental treatment for eligible Veterans in a number of programs: Domiciliary Residential Rehabilitation Treatment, VA Grant and Per Diem, Compensated Work Therapy/Transitional Residence, Healthcare for Homeless Veterans (contract bed), and Community Residential Care. VA is working to expand dental care to all eligible Veterans within this program. Homeless Veterans Dental Program

Project CHALENG (Community Homelessness Assessment, Local Education and Networking Groups) brings together providers, advocates, and other concerned citizens to identify the needs of homeless Veterans and work to meet those needs through planning and cooperative action. This process has helped build thousands of relationships between VA and community agencies so that together they can better serve homeless Veterans. For more information on Project CHALENG, call VA’s toll-free hotline or visit the Project CHALENG web page.

Mental health services

Doctor with patient

Veteran Justice Outreach provides eligible, justice-involved Veterans with timely access to VA’s mental health and substance use services when clinically indicated, and other VA services and benefits as appropriate.

VA’s Substance Use Disorder Treatment Enhancement Initiative provides substance use services in the community to aid homeless Veterans' recovery.

The Health Care for Re-Entry Veterans Program helps incarcerated Veterans successfully rejoin the community through supports including those addressing mental health and substance use problems.

The Readjustment Counseling Service’s Vet Center Programs feature community-based locations and outreach activities that help to identify homeless Veterans and match homeless Veterans with necessary services.


Ed Shier
Homeless Coordinator
Bldg. 151 - Lower Level C
928-445-4860 Ext. 5288


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